Refunds & Cancellation

Short version: no refunds on completed billing cycles, no lock-in either. Every paid Specialist on your account is its own monthly subscription. You can drop any one of them — or all of them — at any time from inside the app, and the next charge for what you dropped won't run. The cycle you're already in stays paid, and the work you paid for continues through the end of it.

We built it this way on purpose. You hire exactly the Specialists you want, at the published monthly rate — no bundles you didn't ask for, no contracts, no surprise increases. The trade-off is that started months stay paid; the upside is that you're never stuck paying for a Specialist you no longer want or a renewal you didn't choose.

Dropping a Specialist is not the same as cancelling your account, and it doesn't touch anything else you've hired. When you drop a Specialist, the change takes effect at the end of the current billing cycle: that Specialist keeps working through the period you've already paid for, your other Specialists continue unaffected, and your next invoice reflects the updated count. We don't refund the remainder of the cycle in progress.

Volume discounts are applied automatically based on how many Specialists are active on your account, so if dropping one changes which discount you qualify for, your next invoice reflects the recalculated rate — you never have to ask, and the current schedule is always published on the pricing page.

Adding goes the other direction: a newly hired Specialist starts working immediately, and your payment method is charged a prorated amount for the remainder of the current cycle. From the next cycle on, it bills with the rest of your team. A prorated charge for a period that has started follows the same rule as any other charge here — it isn't refundable once the period is underway.

There's no cancellation fee, no minimum term, and no penalty for leaving and coming back later. Cancelling your account ends every active Specialist subscription at the end of its current cycle — you keep full access through what you've already paid for, and your data sits with you for 30 days if you decide to return.

Credit top-ups (additional usage credits you purchase beyond your monthly allowance) are non-refundable once purchased, except where the law requires otherwise.

Sign in, open the billing page, and make the change there — drop a single Specialist or cancel everything. You'll see the cycle end-date confirmed on screen.

If billing feels stuck or you'd rather have a human handle it, email billing@automictrades.com from the address on your account, tell us which Specialists to drop (or that you're cancelling entirely), and we'll take care of it.

Where the law in your state, province, or country requires a refund or cooling-off period that overrides this policy, that law wins — nothing in here limits a non-waivable consumer-protection right you have. Outside those mandatory exceptions, the policy above applies in full.

Billing errors aren't the same as refund requests. If you spot a duplicate charge, a charge for a Specialist you dropped before the cycle renewed, or a billing-system fault on our side, email billing@automictrades.com within 30 days of the charge with the transaction details. We'll investigate and reverse anything that's demonstrably wrong — that's separate from the no-refunds-on-completed-cycles rule, which is for legitimate subscription charges for periods that have already started.

We'll keep this page current. If we make a material change, we'll email the address on your account and post the update here with a new effective date. Continuing to use Automic Trades after that date means you're good with the updated terms.

Refund or cancellation questions go to billing@automictrades.com. For anything else, hello@automictrades.com is the right inbox.

This page is part of our Terms of Service; defined terms there carry the same meaning here.