Sales
Sales is your front desk for every inbound lead. It answers texts, missed calls, web forms, and voicemails within a minute — day or night — qualifies the work, books the job against your live calendar, and logs the conversation in a place your managers can pick up if needed.
- Replies to inbound texts, web-form leads, and voicemails within 60 seconds — and calls missed calls back the same way, 24/7
- Transcribes inbound calls and works the lead from what was actually said
- Qualifies leads — scope, urgency, budget range, location
- Offers appointment slots checked against your live calendar, not just your posted hours
- Creates and updates customer records as conversations progress
- Hands off to Bid Support when a quote is requested
Every outbound message is previewable on Today, and the first three drafts require owner approval so you hear the voice. Once the voice is calibrated, routine replies ship automatically and only edge cases (out-of-area, unusual price asks, sensitive scheduling) surface for your call.
Shops lose most leads to response latency — a customer texts three plumbers and the first to reply inside five minutes wins the work. Sales clocks in while you're on a job, and after you've gone home, so your first-response time stays under a minute without splitting a manager's attention.