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Service & Reactivation
Review requests sent automatically after every completed job
Service & Reactivation asks your happy customers for reviews and re-engages the ones who went quiet — the two moves that compound long-term on every shop.
What it does
- Requests reviews after completed jobs across Google, Facebook, Yelp
- Re-engages customers who have not booked in 6 / 12 / 18 months
- Sends seasonal reminders (gutter clean in fall, AC tune-up in spring)
- Times win-back outreach to the season and the customer’s history, not a blast
- Never sends a review request to an unhappy customer
How you interact with it
Review requests go out automatically after job completion; you can disable per-customer if needed. Reactivation campaigns surface as monthly approval cards — you see the cohort, approve the message, it goes out.
How it helps your shop
Most online reviews come from customers who were asked — BrightLocal's 2025 survey found 65% of customers actually leave one when prompted. Same math for reactivation: last year's customers are a bigger pool than this month's leads. Service & Reactivation works both sides so you compound rather than churn.
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